Customer Care
Shipping
NVRNUL aims to process and deliver orders as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery
Delivery times depend on the customer’s location and the selected delivery method.
Estimated delivery times will be communicated or displayed during the ordering process where applicable.
Delivery times are estimates and may be affected by circumstances outside our control, including weather, public holidays, courier delays, incorrect delivery information, or other unforeseen circumstances.
Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Phone number
- Delivery address
- Relevant location or directions
NVRNUL is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Failed Deliveries
If a delivery cannot be completed because the customer is unavailable or the provided delivery information is incorrect, additional delivery charges may apply for another delivery attempt.
Order Changes
Once an order has entered processing or has been dispatched, we may not be able to change the delivery address, size, color, or other order details.
If you need to make a change, contact us as soon as possible after placing your order.
Delivery Issues
If your order has not arrived within the expected delivery period, please contact us with your order number so we can assist with tracking or resolving the issue.
International Orders
For international orders, additional shipping charges, customs duties, taxes, or other import fees may apply. These charges are the responsibility of the customer unless otherwise stated.
NVRNUL is not responsible for delays caused by customs or other authorities.
Order Confirmation
After placing an order, customers may receive an order confirmation through the contact information provided during checkout.
NVRNUL reserves the right to update delivery times and shipping procedures when necessary.
Returns & Refunds
At NVRNUL, we want you to be satisfied with every purchase. If there is an issue with your order, please contact us as soon as possible.
Returns
We accept returns within 7 days of delivery, provided that:
- The item is unworn, unused, and in its original condition.
- The item has not been washed, altered, damaged, or stained.
Original tags and packaging are still attached and included where applicable. - The item was purchased directly from NVRNUL.
Items that do not meet these conditions may not be eligible for a return.
Exchanges
If you received the wrong size or would like to exchange an eligible item, contact us within 7 days of delivery.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, contact us within 48 hours of delivery and provide clear photos of the item and packaging.
After reviewing the issue, we will determine the appropriate resolution, which may include a replacement or refund.
Refunds
Approved refunds will be processed after the returned item has been received and inspected.
Refunds will be issued using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
Non-Returnable Items
For hygiene and product-protection reasons, certain items may not be eligible for return once opened, worn, or used.
Return Shipping
Unless an item is defective, damaged, or incorrectly sent by NVRNUL, the customer is responsible for return delivery costs.
How to Request a Return
To request a return or exchange, contact NVRNUL through our official contact channels and provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photos of the item, where applicable
We will provide further instructions after reviewing your request.
NVRNUL reserves the right to refuse returns that do not meet the conditions outlined above.
Terms & Conditions
Welcome to NVRNUL. By accessing our website or purchasing our products, you agree to the following Terms & Conditions.
About NVRNUL
NVRNUL is a clothing and lifestyle brand. These terms apply to all visitors, customers, and users of our website and services.
Products
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and prices displayed on our website are accurate.
However, slight variations in color or appearance may occur depending on your device or screen settings.
Product availability may change without notice.
Pricing
All prices displayed on our website are subject to change without notice.
NVRNUL reserves the right to correct pricing errors, product information errors, or other inaccuracies.
If an order has been placed at an incorrect price due to an obvious error, we may contact the customer before processing the order.
Orders
Placing an order does not necessarily guarantee acceptance of the order.
NVRNUL reserves the right to cancel or refuse an order where necessary, including situations involving suspected fraud, incorrect pricing, unavailable products, or inaccurate customer information.
Payments
Customers are responsible for providing accurate payment information.
Orders will only be processed after payment has been successfully confirmed.
Intellectual Property
All NVRNUL branding, logos, graphics, photographs, designs, product images, text, and other original content belong to NVRNUL or its respective licensors.
You may not copy, reproduce, modify, distribute, sell, or use our intellectual property without prior written permission.
Website Use
You agree not to use our website for unlawful purposes or attempt to interfere with its operation, security, or functionality.
Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics services, or social-media platforms.
NVRNUL is not responsible for the policies or practices of third-party services.
Limitation of Liability
To the extent permitted by applicable law, NVRNUL will not be responsible for indirect or unforeseeable losses resulting from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit rights that cannot legally be excluded or limited.
Changes to These Terms
NVRNUL may update these Terms & Conditions from time to time.
Any updated version will be posted on this page with the revised date.
Governing Law
These Terms & Conditions are governed by the applicable laws of the Republic of Ghana, unless otherwise required by applicable law.
Contact
For questions regarding these Terms & Conditions, returns, orders, or other matters, please contact NVRNUL through our official customer-service channels.
By using our website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions.
PRIVACY POLICY
NVRNUL respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.
- Information We Collect
Depending on how you interact with NVRNUL, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Order and purchase details.
- Information you provide when contacting customer service
Payment information may be processed directly by third-party payment providers. NVRNUL may not have access to your complete payment-card details.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Arrange deliveries
- Process payments
- Communicate with you about your orders
- Respond to customer-service requests
- Handle returns and exchanges
- Improve our products, website, and services
- Prevent fraud and unauthorized activity
- Comply with applicable legal requirements.
3. Marketing Communications
Where permitted and where you have provided the appropriate consent, we may use your contact information to send information about NVRNUL products, launches, promotions, or updates.
You may unsubscribe from marketing communications at any time.
4. Sharing Your Information
We may share necessary information with trusted third parties that help us operate our business, including:
- Payment providers
- Delivery and courier services
- Website and hosting providers
- Analytics and technology providers
- Professional or legal advisers where necessary
- Government authorities where required by law
- We do not sell your personal information simply for the purpose of selling your data to third parties.
5. Cookies
Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, and improve your experience.
You may be able to manage cookies through your browser or device settings.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.
8. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including requesting access to, correction of, or deletion of certain information.
To make a privacy-related request, contact NVRNUL through our official customer-service channels.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
NVRNUL is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
10.Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact
If you have questions or concerns about this Privacy Policy or how NVRNUL handles personal information, please contact us through our official customer-service channels.